Products purchased on www.muhire.eu may be returned according to O.U.G. 34/2014 if the buyer is dissatisfied with the performance or product quality, or if it finds that the product does not meet its requirements. www.muhire.eu accepts the return of products purchased exclusively online or by phone, within 14 calendar days of receipt of the product subject to the following conditions:
- This policy is strictly addressed to individual customers;
- is strictly for online or phone purchases;
- hygienic sensitive products that can not be used by multiple users can not be returned
- Products with physical changes, scratches or other signs of wear of the products or their packaging are not accepted for return (otherwise www.muhire.eu will refuse the return request);
- the product must be accompanied by an original invoice along with a receipt or fiscal receipt (if applicable) and documents received only in original (otherwise www.muhire.eu will refuse the return request);
- the shipping costs of the return of the products are borne exclusively by the Purchaser and will be carried out with the same transport service as the original shipment;
www.muhire.eu is obliged to return the value of the product to the customer within 30 working days of accepting the receipt of the product.
"For orders paid with the card, the amount will be returned to the same card used for trading, within 30 days of accepting the return."
To start the return procedure, you must complete the return form from the client account or send an email to firstname.lastname@example.org or from the contact form in which you specify: the first and last name of the order, the order number, the products to return and the reason for the return of the products. Verbal (phone) notifications are not accepted!